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Termos e Condições

Your data across all our platforms

We value that you have chosen us and use our services, so we want to explain what we do with any information you share with us.

We work so that you can sell, buy or perform any other action you want quickly and easily.

We create your experience with your information

We rely on your data to offer you a personalized experience so that you can enjoy our services and so that we can continually improve them. It is not mandatory to provide your personal data, but it is a requirement to use our services. If the information provided is not accurate, we cannot provide you with a good experience. If you provide incorrect or false information, the services we provide may be suspended or your account may be deactivated. Please note that we may suspend or disable your account if you fail to comply with the Terms and Conditions for using the website.

If you are a minor, you should not provide your personal information, as you do not have the legal capacity to contract our services.

Your privacy: what are your rights?

You have the right to access, update, correct and keep your personal information confidential. You can also ask us to stop sending you advertisements, offers and promotions, delete your data and object to us using your data for one or more purposes. Each legislation provides for these rights differently, so we recommend that you read the annex that corresponds to the country where you live.

It may happen that, as we comply with something stated in the privacy statement or due to legal duty, we may have to store some of your personal information that you have asked us to delete. Once these requirements are met, we will delete your information.

Online privacy requires companies and users to work together. We have strong security measures in place to protect your information, we need you to take care of your privacy, too.

How and what kind of information we process

Ways in which we collect your information:

  • When you register or provide information using the platform.
  • Automatically, like when you browse our pages.

Types of data we collect:

  • Nickname or pseudonym.
  • Name, sex and age.
  • Identification.
  • Contact information (phone number, address, email, etc.).
  • Device information through which you access and IP address.
  • Information and transactional movements within our platforms.
  • Information about your location.
  • Certain information about the activity and preferences of users and visitors on our website and the applications of our services.

What we use your data for

The processing of your information is the basis for offering an excellent service, so that you can carry out operations quickly and safely and have functionalities adapted to your needs.

Some of the purposes for which we process your data:

  • Improve our services, develop new services and offer a better experience in the Mercado Livre ecosystem.
  • Disclose advertisements and promotional and publicity contacts tailored to your interests.
  • Prevent fraud, abuse and crime, in order to guarantee your safety and the sustainability of the entire ecosystem.
  • Protect your rights, the rights of other users or our company's rights.
  • Collaborate with holders of intellectual property rights.
  • Comply with the obligations and legal requirements of the competent authorities.

How we share your data

Your personal information is protected. We do not sell or trade information that could identify you. We also do not share or otherwise transfer your personal information to third parties, with the exception of service providers (third parties we have hired to provide a service following our instructions), business partners, other companies in our group, competent authorities, among others.

Advertising, cookies and other technologies

We may use "cookies" and other tracking technologies (eg, "web beacons") to learn about your interests, the pages you browse, your traffic patterns and your behavior. In this way, we can offer you a better service and also content and advertising that may be of interest to you.

You can disable cookies and web beacons at any time or unsubscribe from our promotional emails. However, by disabling these technologies, you may not be able to use and enjoy all the features we offer.
The deactivation procedure is different for each browser; you will need to do this on each one you use.

Changes to the privacy statement

If we make changes to the way we handle your data, we will notify you through the usual channels, such as email or messaging through apps on our platforms. In cases where we need your approval, we will notify you by these means so that you can decide whether or not you agree.